REFUNDS OR RETURNS
At Dynamic Fitness, your satisfaction matters to us. Review our return and refund policy for the applicable conditions and steps to follow. Our team is here to assist you and answer your questions.
REFUND POLICY
After-Sales Service and Return Policy
Have a question or an issue with a product purchased at Dynamic Fitness? Email us at info@dynamicfitnesscenter.ca with your order number and the product concerned. Our team will guide you through the process.
General Return Conditions
To qualify for a return, the product must be unopened, sealed and in its original packaging, with proof of purchase. Contact our team before returning an item to confirm its eligibility.
Final Sale Items
Items clearly marked “Final Sale” at the time of purchase, as well as refrigerated products and complimentary items, are not eligible for exchange or refund.
Opened Products
For hygiene and food safety reasons, products that have been opened or had their seal removed are not eligible for a return or refund due to a change of mind, including if you do not like the flavour.
If your product is defective, damaged or does not match your order, contact us so we can review the situation and offer a solution.
These conditions do not limit your rights under applicable legal warranties.
Products and Information
Protective Seal
A protective seal may occasionally stick to the lid and lift or tear when the container is first opened. This does not necessarily mean the product was previously opened.
However, if the seal appears damaged before opening or you have any concerns, do not consume the product. Contact our team at info@dynamicfitnesscenter.ca with your proof of purchase and photos of the container, seal and lot number. We will review the situation to determine an appropriate solution.
Products Containing Caffeine or Stimulants
At Dynamic Fitness, energy drinks, pre-workouts and supplements containing caffeine-based stimulants are sold only to individuals aged 16 and older.
Valid identification may be requested. We may refuse a sale if the required age cannot be confirmed. Also follow the minimum age requirements, warnings and recommendations on the product label.
Pre-Workouts and Clumping Powders
Some powders may form clumps due to moisture or the properties of their ingredients. This change in texture does not automatically mean the product is defective.
If you notice an unusual smell, discolouration, excessive moisture or any other abnormality, stop using the product and contact our team. Each situation will be assessed based on the product’s condition and the manufacturer’s guidance.
Bulk Products
Bulk products prepared in-store are final sale for changes of mind. If you receive the wrong product or experience a quality issue, contact us so we can investigate.
Bulk products purchased online that remain sealed and in their original packaging may qualify for a return or exchange under our return policy.
When multiple portions of the same product are ordered online, they may be packaged together in one bag. To request separate packaging, contact our team before shipment; we will confirm the available options.
These conditions do not limit your rights under applicable legal warranties.
In-Store Purchases and In-Store Pickup Orders
Returns and Exchanges
You have 15 days from the purchase date to request a return or exchange upon presentation of your receipt. Products must be unopened, sealed and in their original packaging, subject to the exclusions in our return policy.
Returns must be made at the location where the purchase or pickup took place.
Missing Item
If an item is missing from your order, contact the pickup location directly with your order number. Our team will investigate and help resolve the issue.
Product Availability
If a product is unavailable when your order is being prepared, our team will contact you to discuss the available options: waiting for it to return to stock, choosing a replacement or receiving a refund for the item concerned.
Wait until you receive confirmation that your order is ready before visiting the store.
Order Follow-Up or Changes
For any questions, changes or refund requests regarding a pickup order, contact the selected location directly.
These conditions do not limit your rights under applicable legal warranties.
Online Orders Delivered to Your Home
Return Period
You have 15 days after receiving your order to request an exchange or refund, subject to the exclusions in our return policy.
Return Procedure
Contact our team at info@dynamicfitnesscenter.ca before shipping your return to obtain the necessary instructions.
Orders delivered to your home must be returned by shipping to the following address and cannot be returned at an in-store counter:
Dynamic Fitness
859, rue Saint-Isidore
Saint-Lin-Laurentides, Quebec J5M 2V4
Products must be unopened, sealed, in their original packaging and accompanied by your invoice or proof of purchase.
Return shipping costs for a change of mind are your responsibility. We recommend using a tracked service and keeping your proof of shipment. If we made an error when preparing your order, or if a product is defective or damaged, contact us before paying any return shipping costs.
Damaged Packages or Products
Report any damage as soon as possible after delivery. Provide your order number and photos of the package, packaging materials and affected products. Keep everything while your request is being reviewed to help with the investigation.
Complimentary Products
If your return makes your order ineligible for a promotional offer, the associated complimentary items must also be returned. If you wish to keep them, any applicable deduction will be explained before your refund is processed, in accordance with the offer’s terms.
These conditions do not limit your rights under applicable legal warranties.
